As Covid-19 continues to impact public health across the world, we understand you’ll want reassurance that you and your passengers will be well looked after when chartering with us, with the risk of infection minimised as much as possible.
To ensure this is the case, our Covid-19 Protocol Service team endeavours to explore and deliver best practice measures and guidance throughout the customer experience.
A guide to possible measures and our travel guidance
To keep things simple, we’ve looked at the customer journey and broken it down into four stages.
PREPARATION
POSSIBLE TRAVEL MEASURES:
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ALL BOARDING CARDS PRE-PRINTED and collected in advance by the group leader.
IMPACT: Only passengers with baggage need go to check-in, reducing unnecessary crowding and adhering to social distancing.
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ALL SEATS PRE ALLOCATED. Free seating option not advised.
IMPACT: Eases the boarding process and helps adhere to social distancing.
ACS GUIDANCE:
- Before arriving at the airport, make sure you’ve packed efficiently. Try to put the majority of your belongings in your hold (checked) luggage and keep hand baggage to a minimum.
- Ensure you bring your mask, negative Covid-19 test or vaccination status (if required), along with your passport and regular travel documents.
- Be aware of the latest travel restrictions in the country you’re visiting. You can find a comprehensive list of restrictions on our Global Travel Restriction Updates page.
AT THE AIRPORT
POSSIBLE TRAVEL MEASURES:
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CREATING MORE SPACE AT CHECK-IN with empty desks in between each active desk.
IMPACT: Reduces unnecessary crowding and adheres to social distancing.
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ALLOCATING ONE CHECK-IN DESK FOR DROP-OFF ONLY.
IMPACT: Reduces unnecessary crowding and adheres to social distancing.
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HAND SANITISER AT CHECK-IN.
IMPACT: Maintaining group hygiene at every stage of the journey.
ACS GUIDANCE:
- Arrive at the airport on time, as extra health documentation and visa checks can increase the time needed to complete check-in, security and boarding.
- Be aware that if you don’t have the adequate Covid-19 health documentation, you’ll be unable to check in and board your flight.
ON THE AIRCRAFT
POSSIBLE TRAVEL MEASURES:
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LIMITING CARRY-ON HAND LUGGAGE, encouraging people to check in what they don’t need.
IMPACT: Reduces unnecessary crowding and adheres to social distancing.
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ORDERED BOARDING, staggering the boarding of passengers.
IMPACT: Reduces crowding in the aisle and adheres to social distancing.
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HAND SANITISER ON BOARD.
IMPACT: Maintaining group hygiene at every stage of the journey.
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MANDATORY MASK WEARING.
IMPACT: Passengers must wear their protective face masks at all times (other than while eating and drinking) to maintain group hygiene at every stage of the journey.
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MAINTAINING EXCELLENT AIR QUALITY ON BOARD. HEPA filters remove bacteria and virus clusters, ensuring cabin air is completely replaced every two to three minutes.
IMPACT: Maintaining group hygiene at every stage of the journey.
ACS GUIDANCE:
- Try to remain in your seat at all times whilst on board. If you need to use the toilet, avoid queuing in the aisles.
- If the airline offers a buy-on-board service, only use a contactless credit or debit card. Do not use cash.
ON ARRIVAL
ACS GUIDANCE:
- Make sure you listen to all guidance and requests from airport staff and cabin crew throughout your journey.
- Follow guidance from officials upon arrival at your destination. You may be placed into quarantine if the country requires it.
- Allow for extra time to pass through customs, as Covid-19 health documentation checks can often delay the process.
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